| 摘要 |
The present generally relates to a method of processing open-ended responses to customer feedback surveys. The method stores open-ended responses from a plurality of received customer feedback surveys in a database. The method further processes each open-ended response to identify a concept based on a concept library. The method further processes each open-ended response to assign a corresponding rating, and generates a consumer satisfaction metric for one of the concepts based on the ratings. The method also generates a report to present the consumer satisfaction metric and a user-operable control for extracting open-ended responses corresponding thereto.
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