METHODS AND SYSTEMS FOR AUTOMATICALLY PROVIDING AN EMERGENCY SERVICE CALL HANDLER WITH CONTEXT SPECIFIC EMERGENCY SERVICE PROTOCOLS

摘要

Computer media and methods for providing emergency services protocols to an emergency service call taker are disclosed herein. A public safety answering point receives an emergency service phone call from a caller. The caller is placed in voice communication with an emergency call handler. The system monitors the voice communication between the caller and the emergency call handler. In response to detecting one or more known keyword in the voice communication, the system provides the emergency call handler with one or more defined protocols for guiding additional communications between the caller and the emergency call handler

主权项

1. A computer readable medium having computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to perform a process for handling emergency services calls comprising the steps of:
monitoring digital data corresponding to a voice communication between a caller and an emergency service call handler for a digital representation of a known keyword; responsive to detection of said digital representation of said known keyword, providing said emergency call handler with a protocol for guiding additional communications between said caller and said emergency call handler; distinguishing between voice data corresponding to words spoken by said caller and voice data corresponding to said emergency service call handler; and selecting a first set of instructions if said known keyword is identified as being spoken by said caller and selects a second set of instructions if said known keyword is identified as being spoken by said emergency service call handler.