| 摘要 |
A method for implementing remote assistance between terminals, a service assistance server and a device. The method comprises: a service assistance server receives an assistance request message sent by a terminal requesting help, and sends help request information in the assistance request message to a corresponding assistance terminal; the service assistance server receives an assistance request response returned by the assistance terminal, and sends assistance information in the assistance request response to the terminal requesting help. An opposite party is guided via remote assistance means to solve a problem encountered during terminal use. |
