REAL-TIME PROBLEM REPORTING AND ALERT SYSTEM

摘要

Techniques for reporting problems within an organization include presenting choices to a worker through a menu-based interface. The choices may indicate conditions or problems and may be organized in levels such that selection of a first choice in one level determines choices presented in a subsequent level. The choices may include a type of problem and/or a severity of the problem. A report may contain information identified by the worker's selected choices, and a support person indicated as a recipient for the report may be identified based on the selections and a mapping that relates possible choices selected by a worker to support personnel. The support person may provide corrective instructions to the worker to resolve the problem. Aggregation of reports may identify of systemic problems within the organization.

主权项

1. A communication system for processing problem reports within an organization, wherein problems may be encountered by workers and may be addressed by one or more support personnel, the system comprising:
a communication interface, wherein the communication interface is configured to receive reports from portable computing devices used by the workers, and the reports are based on selections made through a menu-based interface through which a user may specify at least a problem type and a severity; a computer readable storage media storing a mapping from a problem type and a severity to support personnel; and a server configured to:
process reports received through the communication interface, wherein the processing comprises, for each report of at least a portion of the reports:
identifying at least one support person as a recipient of information contained in the report based on the mapping; andtransmitting information derived from the reports to a computing device associated with the identified support person.