| 发明名称 |
Customer-Enabled Evaluation and Control of Communication Center Agent Contact |
| 摘要 |
A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with the rule set. |
| 申请公布号 |
US2015334240(A1) |
申请公布日期 |
2015.11.19 |
| 申请号 |
US201514810462 |
申请日期 |
2015.07.27 |
| 申请人 |
Genesys Telecommunications Laboratories, Inc. |
发明人 |
Perlmutter S. Michael |
| 分类号 |
H04M3/523;H04M3/51 |
主分类号 |
H04M3/523 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A communication center comprising:
agents operating at workstations and enabled to interact with customers; a router for routing incoming transactions from customers to agents; and routing rule sets associated with specific customers; wherein individual ones of the rule sets include one or more constraints set by the customer associated with the rule set. |
| 地址 |
Daly City CA US |
