Method and system for identifying and visualizing work transfers using financial data

摘要

Disclosed are methods and systems for identifying and visualizing the patterns of work transfers for service delivery using financial data. Within a service firm, work is often transferred from one delivery center to another, which results in additional costs and delays in service delivery. To control unnecessary work transfers, sustained patterns of work transfer are identified so that steps can be taken to limit their occurrence. The disclosed methods and systems analyze the relations among the costs transferred from one location to another.

主权项

1. A computer-based method for discovering and reducing multi-hop work transfers from accounting information, comprising:
representing a time series of aggregate amounts of reported work transfers between each directional pair of locations, each aggregate amount corresponding to a given directional location pair and representing an aggregate amount of work transferred between said given directional location pair during a given time period; performing a regression analysis on first and second aggregate amounts for corresponding time periods where the receiving location of the first amount and the sending location of the second amount are the same; indicating the presence of a multi-hop transfer when said regression analysis passes a significance test; measuring the multi-hop transfer by said regression analysis; and optimizing work flow by directing net work to its ultimate target in one hop when said multi-hop transfer is indicated.