Assisted Approval of Denied Self-Service Transactions

摘要

A Self-Service Terminal (SST) transaction is denied over an SST network. Transaction details for the transaction are sent over a second network to an assistant. The transaction details are evaluated to determine whether to override the transaction on the second network or whether to provide assistance to a customer associated with the transaction to successfully reprocess the transaction at the SST.

主权项

1. A method, comprising:
receiving, by a device, transaction details for a denied transaction at a Self-Service Terminal (SST), the denied transaction occurring over an SST network and the transaction details obtained from the SST; and determining whether to override the denied transaction to allow the denied transaction using the different network.