Method and apparatus for intent modeling and prediction
摘要
A method and apparatus enables identification of customer characteristics and behavior, and predicts the customer's intent. Such prediction can be used to adopt various business strategies to increase the chances of conversion of customer interaction to a sale, and thereby can increase revenue, and/or enhance the customer's experience.
申请公布号
AU2013246116(B2)
申请公布日期
2015.11.05
申请号
AU20130246116
申请日期
2013.04.09
申请人
24/7 CUSTOMER, INC.;KULKARNI, SUBHASH;ADUSUMILLI, KRANTHI;VIJAYARAGHAVAN, RAVI