Dynamically loadable contact center bookmarks in co-browsing environments

摘要

Methods and systems of co-browsing may provide for establishing a co-browsing session for a local peer device, generating a navigation window associated with the co-browsing session, and loading a set of bookmarks into the navigation window. The bookmarks may also be dynamically updated based on the browsing sequence as well as shared between participants in the co-browsing session.

主权项

1. A computer implemented method comprising:
establishing a co-browsing session between a local peer device and a remote peer device; generating a first navigation window corresponding to the local peer device and a second navigation window corresponding to the remote peer device, wherein the first navigation window and the second navigation window are associated with the co-browsing session; automatically selecting a set of bookmarks for the first navigation window based on a context for establishing the co-browsing session between a local co-browsing session user at the local peer device and a remote co-browsing session user at the remote peer device; determining a predefined data schema; configuring the set of bookmarks according to the predefined data schema; automatically adding the set of bookmarks as a set of links initially only into the first navigation window during the co-browsing session to associate the set of links with the first navigation window in response to automatically selecting the set of bookmarks based on the context for establishing the co-browsing session, wherein the information that is accessible using the set of links is created by a content provider hosting the information and remains unmodified at least until the information is accessed during the co-browsing session, and wherein each link of the set of links is selectable by the local co-browsing session user at the local peer device during the co-browsing session to independently designate each link as either sharable to be displayed at the second navigation window corresponding to the remote peer device or private to not be displayed at the second navigation window corresponding to the remote peer device; detecting one or more image references in metadata associated with the set of bookmarks; displaying one or more thumbnails corresponding to the one or more image references with set of bookmarks; detecting a page request associated with the co-browsing session; and modifying the set of bookmarks based on the page request, wherein modifying the set of bookmarks includes at least one of deleting and adding one or more bookmarks based on a uniform resource locator corresponding to the page request.