Techniques for customer relationship management

摘要

Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a call center. Also, the call processing system may provision a telephone number to a web-based help desk call center. Further, the call processing system may include a communication framework enabling a communication between a plurality of browser windows and a local storage medium.

主权项

1. A method for provisioning a telephone number, comprising:
receiving, via a call processing system, a request to create a call center from an organization; assigning, in response to the organization's request and via the call processing system, a telephone number to the call center using a web interface; configuring, via the call processing system, one or more parameters of the call center; receiving, via the call processing system, a call via the telephone number assigned to the call center; and providing, via the call processing system, a second web-interface window configured to allow an agent to answer the call.