Speech recognition interface for voice actuation of legacy systems

摘要

Methods and apparatus are disclosed for a technician to access a systems interface to back-end legacy systems by voice input commands to a speech recognition module. Generally, a user logs a computer into a systems interface which permits access to back-end legacy systems. Preferably, the systems interface includes a first server with middleware for managing the protocol interface. Preferably, the systems interface includes a second server for receiving requests and generating legacy transactions. After the computer is logged-on, a request for voice input is made. A speech recognition module is launched or otherwise activated. The user inputs voice commands that are processed to convert them to commands and text that can be recognized by the client software. The client software formats the requests and forwards them to the systems interface in order to retrieve the requested information.

主权项

1. An apparatus comprising:
a processor; and a computer-readable storage medium having instruction stored which, when executed by the processor, result in the processor performing operations comprising:
presenting a visual prompt to a user;receiving, in response to the visual prompt, a multimodal request from the user to perform a transaction, wherein:
the multimodal request has a speech portion that is recognized by an input device using a separate vocabulary for each page linked to each operation;the multimodal request has a second portion comprising a cursor input;andthe multimodal request comprises input to:
navigate to a search page;retrieve client account information; andnavigate among a plurality of data fields using a TAB command;identifying a legacy system with which performing the transaction requires communication;establishing a connection with the legacy system;translating the multimodal request to a format compatible with the legacy system, to yield a translated multimedia request; andsubmitting the translated multimodal request to the legacy system.