METHOD OF PROVIDING VOICEMAILS TO A WIRELESS INFORMATION DEVICE

摘要

Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers. One of the networked computers plays back the voice message to an operator and the operator intelligently transcribes the actual message from the original voice message by entering the corresponding text message (actually a succinct version of the original voice message, not a verbose word-for-word conversion) into the computer to generate a transcribed text message. The transcribed text message is then sent to the wireless information device from the computer.;Because human operators are used instead of machine transcription, voicemails are converted accurately, intelligently, appropriately and succinctly into text messages (SMS/MMS).

主权项

1. A method of providing voicemail to a mobile telephone, in which a caller initiates a voice call to the mobile telephone, but that call is diverted to a voicemail server, with the caller then leaving a voice message on the voicemail server; the method comprising the steps of:
(a) converting the voice message to an audio file format; (b) sending or streaming the audio file to a voice to text transcription system comprising at least one computer adapted to play back the voice message to an operator to enable the operator to intelligently transcribe the original voice message into the computer to generate a transcribed text message; (c) sending the transcribed text message to the mobile telephone;
and in which the transcribed text message includes a unique identification that links the text message to the voice message held at the voicemail server, to allow that voice message to be played back to the mobile telephone when an end-user of the mobile telephone selects or uses the unique identification.