System and method for multi-modal monitoring of a network

摘要

A system and method for network monitoring are disclosed. In one embodiment, a network monitoring method includes determining that a caller can receive audible information via a first access device and graphical information via a second access device. The method also includes converting a request communicated by the caller via the first access device to a directive for a network management engine to retrieve network management information related to at least one monitored network device. The method also includes translating a first portion of the network management information to a first format for communication to the first access device and translating a second portion of the network management information to a second format for communication to the second access device.