SYSTEM AND METHOD FOR RECORDING AND REPORTING COMPLIANCE DATA

摘要

A system and method for reporting invalid recordings of interactions. An interaction exchange list of interactions may be received that is transferred from an interaction exchange, e.g. to a contact center. A recorded interaction list may be generated listing recorded interactions stored in a memory. Records from the interaction exchange list may be matched with records from the recorded interaction list. For each record in the interaction exchange list, if a matching record from the recorded interaction list is found, it may be determined if the associated recorded interaction is operational. If no matching record is found or if the associated recorded interaction is determined to be non-operational, the associated recorded interaction may be reported as invalid.

主权项

1. A method for reporting invalid recordings of interactions, the method comprising:
receiving an interaction exchange list of interactions transferred from an interaction exchange; generating a recorded interaction list of recorded interactions stored in a memory; matching records from the interaction exchange list with records from the recorded interaction list; for each record in the interaction exchange list:
if a matching record from the recorded interaction list is found, determining if the associated recorded interaction is operational; andif no matching record is found or if the associated recorded interaction is determined to be non-operational, reporting that the associated recorded interaction is invalid.