发明名称 |
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS |
摘要 |
A method for connecting a website user to a contact center agent includes: monitoring user interaction associated with the website user; receiving a call request via the website; identifying an agent or an interactive voice response based on the monitored user interaction; and establishing a communication channel supported by a web browser between the website user and the identified agent or the interactive voice response. |
申请公布号 |
EP2915134(A1) |
申请公布日期 |
2015.09.09 |
申请号 |
EP20130851607 |
申请日期 |
2013.11.05 |
申请人 |
GREENEDEN U.S. HOLDING II, LLC |
发明人 |
SAYKO, SLAVA |
分类号 |
G06Q10/06;G06Q30/00;G06Q30/02 |
主分类号 |
G06Q10/06 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|