Method and system to define implement and enforce workflow of a mobile workforce

摘要

The computer program manages a mobile workforce with task persons and GPS-enabled devices by using the GPS time-based location data. A database is populated with task situs location data, event time data and task person data and task person contact data. The database is coupled to the web-based processor, telecommunications network and GPS-enabled device. The system operator programs temporal (time) based rules and location-based rules unique to the task situs. Some rules are both time and location based. When the temporal or territorial rules are violated, first and second comm-events are generated by the system, for example, a text or IVR message to the task person. When associated time-and-territorial rules are violated, a third communications event arises. The time based rules may be associated or correlated with the event time for the task. The event time may be a “time of arrival.” Further, rules may be for approach, entry, or on-location. Territorial rules may proximal, intermediate and distal territories. Designated persons for the comm-notice may be hierarchically related to the task person. The comm-notice may be dynamically created from a designated persona as a content provider.

主权项

1. A computer-based method for managing a mobile workforce with task persons and converting GPS signal data from a GPS-enabled cellular phone, tablet computer or electronic device used by the task person into time-based location data, the method operative with a database populated with task situs location data, event time data and task person data representing at least contact data for that task person, said database coupled to a web-based processor which in turn is coupled to a telecommunications network, said GPS-enabled device coupled to said telecommunications network, the method comprising:
programming temporal rules unique to said task situs location; programming territorial rules unique to said task situs location; associating some temporal-location situs rules with some corresponding territorial-location situs rules; generating a first communications event when the temporal-location situs rules are violated based upon data from the GPS-enabled device used by the task person; generating a second communications event when the territorial-location situs rules are violated based upon data from the GPS-enabled device used by the task person; generating a third communications event when the associated temporal-location-territorial-location situs rules are violated based upon data from the GPS-enabled device used by the task person; sending the first, second and third communications events to one or more of: designated persons associated with said task person and the task person; wherein said territorial-location situs rules unique to said task situs location include one or more rules related to a proximal territory near said location situs, an intermediate territory near said location situs which is geographically larger than said proximal territory, and a distal territory near said location situs which is geographically larger than both said proximal and said intermediate territories.