Information delivery using queries and changeable database containing queries, advisory information, and flow logic

摘要

A data storage system may contain a changeable database that includes: advisory information that includes the content of at least one advisory statement for addressing an issue with equipment; query information that includes the content of at least one query delivered to the equipment; and flow logic information indicating a sequence for the delivery of the advisory statements and the queries based on the equipment's responses to the queries. An information delivery engine may deliver the queries and the advisory statements to the equipment in a sequence based on the equipment's answers to the queries and the flow logic information. This system may be adapted to troubleshoot equipment, such as an optical network terminal.

主权项

1. A system comprising:
a processor; a data storage device containing a changeable database that includes:
advisory information including content of at least one predefined advisory statement delivered to equipment, wherein the predefined advisory statement includes advisory information for addressing an issue with the equipment;query information including content of at least one query delivered to the equipment; andflow logic information indicating a sequence for delivery of the at least one predefined advisory statement and the at least one query, based on responses to the at least one query provided by the equipment; and an information delivery engine configured to deliver the at least one query and the at least one predefined advisory statement to the equipment in a sequence based on the equipment's response to the delivered at least one query and the flow logic information.