PERIPHERAL APPARATUS, SERVER, DISSATISFACTION COLLECTION SYSTEM, AND DISSATISFACTION COLLECTION PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide a peripheral apparatus which automatically collects a dissatisfaction state of a user.SOLUTION: An image formation apparatus 1 which is a peripheral apparatus comprises: a dissatisfaction detection unit 18 for detecting a dissatisfaction state of a user from sound or vibration inside/outside the apparatus; a dissatisfaction content transmission unit 100 for transmitting content information 400 on a dissatisfaction state to a server 3 when the dissatisfaction detection unit 18 has detected the dissatisfaction state; an investigation request information reception unit 110 for receiving investigation request information 431 transmitted from the server 3 in response to the content information 400 transmitted from the dissatisfaction content transmission unit 100; an answer information acquisition unit 120 for acquiring answer information 441 from the user by presenting the investigation request information 431 received from the server 3 by the investigation request information reception unit 110; and an answer information transmission unit 130 for transmitting the answer information 441 acquired by the answer information acquisition unit 120 to the server 3.