发明名称 System for integrating video calls in telephone call centers
摘要 A communication system particularly for managing voice, video and data services between the station of an operator and the station of a user, the system comprising: - at least one device (1, 1a, 1b) controlled by the operator to receive telephone calls forwarded by a call routing center (2); and - at least one unit (3, 3a, 3b) that is controlled by the user and is provided with means for entering and displaying information and generating telephone calls; the at least one device (1, 1a, 1b) comprising furthermore: - means for disabling the audio component of a telephone call generated by the at least one unit (3, 3a, 3b) and - means for establishing with the at least one unit (3, 3a, 3b) a video call, the video call being associated uniquely with the telephone call.
申请公布号 EP2899957(A1) 申请公布日期 2015.07.29
申请号 EP20140199866 申请日期 2014.12.22
申请人 PHONETICA LAB S.R.L. 发明人 DURANTE, MARCO;DURANTE, GIUSEPPE;TREVISI, RAOUL
分类号 H04M3/22;H01J;H04M3/51;H04M3/523;H04M7/00 主分类号 H04M3/22
代理机构 代理人
主权项
地址