发明名称 |
SYSTEMS AND METHODS OF MANAGING COMPETING BUSINESS GOALS OF A CONTACT CENTER |
摘要 |
An optimization system for generating a visual representation of business goals in a contact center is disclosed. The optimization system includes a monitor module configured to monitor current status of the business goals of the contact center. The optimization system further includes a computing module configured to compute values of the business goals and generate the visual representation. The optimization system further includes a drag module configured to enable a user to change value of a business goal from an actual operating value to a desired operating value. The optimization system further includes a display module configured to display modification in values of associated business goals due to the change in the value of the business goal. |
申请公布号 |
US2015195404(A1) |
申请公布日期 |
2015.07.09 |
申请号 |
US201414149182 |
申请日期 |
2014.01.07 |
申请人 |
Avaya Inc. |
发明人 |
O'Connor Neil;McCormack Tony;Bourke James;Corcoran Sean |
分类号 |
H04M3/51;G06F3/0484;G06F3/0486;G06Q10/06;G06Q40/00 |
主分类号 |
H04M3/51 |
代理机构 |
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代理人 |
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主权项 |
1. An optimization system for generating a visual representation of business goals in a contact center, the optimization system comprising:
a monitor module configured to monitor current status of the business goals of the contact center; a computing module configured to compute values of the business goals and generate the visual representation; a drag module configured to enable a user to change value of a business goal from an actual operating value to a desired operating value; and a display module configured to display modification in values of associated business goals due to the change in the value of the business goal. |
地址 |
Basking Ridge NJ US |