System and Method for Providing Dispute Resolution for Electronic Payment Transactions

摘要

Described herein is partner-based method and device for resolving inquiries or disputes concerning a transaction between the customer and a merchant that is affiliated with a partner platform. For example, the method may involve receiving, at the partner platform, an inquiry/dispute event notification. The method may involve obtaining data points about the transaction and locating the transaction based on the data points. The method may involve refunding the transaction or canceling future or recurring charges associated with the transaction.

主权项

1. A method operable by a network entity, comprising:
receiving an inquiry/dispute event notification regarding an electronic transaction between a user and an issuer; obtaining data points associated with the electronic transaction from the issuer system; and performing an action with respect to the inquiry/dispute event notification for the electronic transaction based in part on the data points and predetermined eligibility criteria being met.