Automated refund of travel document subsequent to involuntary exchange

摘要

Abstract of the Disclosure A method, apparatus and program product automatically perform a refund operation for an involuntary exchange document. The refund operation utilizes monetary information from an original document from which the involuntary exchange document was generated in determining the refund amount. By doing so, the refund operation may be automated, thereby reducing the required expertise and/or training for an end user such as an agent, and further reducing the amount of time required to complete the refund operation. iTravel Pricing Agent Engine Sales User- eus Agent Spe cc Response Ticketing System Refund Service 54 Apparatus Memory 64 Refund Service 70 Client Strg 62 60 52 58 Network Network CPU User 1/F Serve-ass- Storage SFIG.e2