Method and apparatus for roadside assistance facilitation

摘要

A roadside assistance system includes a vehicle computing system (VCS), an intermediate system, operable to communicate with the VCS and at least one backend system, and a backend roadside assistance processing system, operable to receive data from the intermediate system and operable to receive calls from the VCS. The VCS is operable to establish communication with the intermediate system. The VCS is further operable to transfer data to the intermediate system, to place a call to the backend roadside assistance processing system, and to relay at least a MIN to the backend roadside assistance processing system. The intermediate system is operable to process transferred data and relay data to the backend roadside system. The backend roadside system is operable to compare the MIN relayed from the VCS with data received from the intermediate system to formulate a dispatch order and to dispatch roadside assistance in accordance with the dispatch order.

主权项

1. A roadside assistance system comprising:
a vehicle computing system (VCS), configured to wirelessly communicate with one or more remote systems through a wireless connection established with a wireless device; an intermediate system, configured to communicate with the VCS and at least one backend system; and a backend roadside assistance processing system, configured to receive data from the intermediate system through a data connection and operable to receive phone calls from the VCS, wherein the VCS is further configured to: establish communication with the intermediate system responsive to a roadside assistance request; transfer vehicle and customer data to the intermediate system; place a phone call to the backend roadside assistance processing system, including at least a mobile identification number; wherein, the intermediate system is configured to process transferred data and relay transferred data to the backend roadside system, including the customer extended service plan data; wherein, the backend roadside system is configured to compare the mobile identification number from the VCS with data received from the intermediate system to formulate a dispatch order, and wherein the backend roadside system is further configured to dispatch roadside assistance in accordance with the dispatch order.