| 摘要 |
PROBLEM TO BE SOLVED: To reduce the operation time required for an operator to communicate with an end user of an image forming apparatus and specify the problem of the image forming apparatus to be resolved by the end user. ! SOLUTION: An MFP 100 establishes the connection with a support terminal 200 and subsequently transmits support supplementary information to the support terminal 200 automatically and as immediately as possible. The MFP 100 starts the communication between an end user of the MFP 100 and a support operator of the support terminal 200. ! COPYRIGHT: (C)2015,JPO&INPIT |
