USER SUPPORT EXPERIENCE WITH AUTOMATICALLY GENERATED VIRTUAL ENVIRONMENT

摘要

A virtual environment service obtains automatically collected diagnostic information from a deployed instance of a computer system and automatically generates a reproduction of an environment of the instance of the computer system, based upon the collected diagnostic data. User interactions with the virtual diagnostic environment can be recorded to identify a technical issue with the deployed instance of the computer system. A fix for the issue is applied in the virtual diagnostic environment so that it can be verified by the user prior to applying it to the deployed instance.

主权项

1. A computer-implemented method, comprising:
displaying an issue description user interface display with issue description user input mechanisms that receive user issue description inputs indicative of a technical issue in a deployed computer system; automatically receiving diagnostic environment data indicative of an environment of the deployed computer system; automatically generating a diagnostic environment, based on the diagnostic environment data, corresponding to the environment of the deployed computer system; receiving developer inputs generating a fix for the technical issue in the diagnostic environment; and storing the fix for application to the deployed computer system.