| 摘要 |
Dynamic service-event management methods to implement a dynamic service-event management system. Generally applicable in fields of utility, telecommunication and financial service providers. Therein, events has affect to status or quality of service projecting to service in two steps and using common-format events. In first step, external source originated events (11, 21, 24) are converted in network parser module(s) (1, 2) to a common event-format. In second step, the common format events (12, 22) are processed and their information projected to a service in a service parser module (3). The resulting common format service-event (31) and network events (13, 23) are stored by an alert parser module (4). The stored events are accessible for other connected systems through a database based application programming interface (41). Opening times are effectively handled using opening events (61). A bearer-to-beared object assignment can be handled in two ways. In the easiest solution information originated from an event source is used. Another possible solution uses a static database which is maintained by a database parser module (5). The static database is accessible for other connected systems through a database based application programming interface (51). |
| 主权项 |
1. A method of implementing a dynamic service-event management system, comprising the steps of
describing assigned service by describing the position of an event source within bearers of the service as a two-dimensional route description, wherein a route constitutes the first dimension and an element within the route constitutes the second dimension, or as a three-dimensional route description, wherein a route constitutes the first dimension, an element within the route constitutes the second dimension and the bearer of the element within the route constitutes the third dimension; projecting of one or more events affecting status and/or quality of a service onto said service in two steps by using a common-format event type,
in the first step, converting an event (11, 21, 24) originating from an external source in a network parser module (1, 2) to a common-format event including
an identifier of the source of the incoming event (11, 21, 24) as an event source identifier,a status generated by the incoming event information as a status,an operational status generated by an incoming event information expressed in percentage,an identifier of the incoming event source as a failure cause expressed in common-format,in the second step, by processing the resulting common-format event (12, 22) in a service parser module (3), where the common-format event comprising
the event source identifier,the status carried by the event,the number defining the operational status expressed in percentage,the failure causes expressed in common-format; obtaining assigned service and the position of the event source within the bearers of the service from the event source identifier with the aid of the two-dimensional or three-dimensional route description between bearers of the service; projecting the information carried by the common-format event (12, 22) onto said service by determining a number of operational routes based on the received common-format event (12, 22) and stored status of the bearers of the service, then based on the above; deciding the status of service is operational if there is an operational route, else deciding the status of service is faulty; determining the operational status of the service expressed as a numerical ratio of operational routes and faulty routes in percentage; determining that the failure cause of the service are the failure causes of faulty routes; storing the common-format event (12, 22) comprising actual status of bearer in a memorabilia. |
