On-demand, real-time interpretation system and method

摘要

A system and method for on-demand, real-time interpretation services. The system includes a mobile hands-free communicator that cooperates with a two-way radio frequency communication device. The hands-free communicator includes a unique identifier that is operably associated with the user. An initiation protocol enables the user to request interpretation services using the hands-free communicator.

主权项

1. A system for providing interpretation services between a first person speaking a first language and a second person speaking a second language, said system comprising:
an interpretation service provider comprising a call center having an individual interpreter who speaks the first and second languages; a 2-way RF device; a first person and the 2-way RF device registered with the interpretation service provider, the 2-way RF device and the first person associated with a unique identifier; an initiation protocol, wherein interpretation services are requested by the first person using a one-step call feature of the 2-way RF device, which, when actuated, automatically calls the interpretation service provider and automatically transmits the unique identifier to the interpretation service provider thereby identifying both the first person and the 2-way RF device being used, and wherein the initiation protocol further includes communicating the first and second language for which interpretation services are requested to the interpretation service provider for directing the call to the individual interpreter who speaks the first and second languages; whereupon the individual interpreter is able to receive real-time, live voice communications from the first person and the second person via the 2-way RF device, and whereby the first person and the individual interpreter are in real-time, live voice communication in the first language, and the second person and the individual interpreter are in real-time, live voice communication in the second language.