| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To reduce the processing load of an operator and to improve the satisfaction level of a recipient and a caller by improving accuracy of determining connection propriety. <P>SOLUTION: An acquisition guiding unit 328 of a guiding device 130 performs guidance to acquire origination information including information of a caller of a calling side communication device 110 through the calling side communication device in response to connection of the calling side communication device and the guiding device according to call origination from the calling side communication device. An information generation unit 330 generates origination information by recording voice spoken by the caller. A guide connection unit 332 connects the guiding device with a called side communication device 140 while keeping the connection between the calling side communication device and the guiding device. An information transfer unit 334 transfers the origination information to the called side communication device. <P>COPYRIGHT: (C)2013,JPO&INPIT</p> |
