| 摘要 |
PROBLEM TO BE SOLVED: To facilitate objective and rapid determination of order reception success/failure on the basis of two viewpoints.SOLUTION: An order reception determination visualization device 100 for facilitating objective determination of order reception success/failure on the basis of quality of contact between sales staff and a potential customer and labor spent by the potential customer includes: a contact score storage part 301 in which contact item and evaluation score are associated; a labor score storage part 302 in which labor item and evaluation score are associated; an item specification part 304 for specifying an item; a date input part 305 for inputting a date and time related to the specified item; an item date and time storage part 306 for associating and storing the specified item and the inputted date and time; a graph creation part 308 for creating a quality graph indicating a variation in the evaluation score related to the contact item over time, and a labor graph indicating a variation in the evaluation score related to the labor item over time; and a graph display part 309 for displaying the graphs on one figure in which a temporal axis and a score axis are common. |
