| 摘要 |
Computer program products, methods, systems, apparatus, and computing entities are provided for customer controlled management of shipments. For example, customers can define handling identifiers to determine how items should be handled based on the handling identifier. Further, customers can define refund classifications to determine when refunds should be initiated. |
| 主权项 |
1. A method comprising:
receiving, via one or more processors, a request to return an item; determining, via the one or more processors, whether to authorize the return based at least in part on one or more business rules for processing returns; and responsive to determining to authorize the return based at least in part on one or more business rules for processing returns, associating, via the one or more processors, a handling identifier with the item, the handling identifier comprising a collection method portion, a return category portion, and a delivery point portion, wherein (a) the collection method portion indicates collection methods that are available for the item, (b) the return category portion indicates whether to consolidate the item with similar items, and (c) the delivery point portion indicates a delivery destination of the item. |
