System and method for providing access to a visual phone menu

摘要

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for providing access to a visual phone menu is disclosed. One of the methods includes receiving a call request transmitted from a calling device to initiate a call to a recipient; saving state information associated with the caller's navigation through a voice response system; providing an option for the caller to select between receiving a visual phone menu (VPM) or continuing to listen to the voice response system menu; receiving a selection of the option to receive the VPM; providing the VPM to a client device including providing state information associated with the caller's navigation through the voice response system prior to the selection; and using the state information when the caller navigates back in the response tree using the VPM.

主权项

1. A method, comprising:
receiving a call request transmitted from a calling device to initiate a call to a recipient, the recipient being associated with a voice response system that includes a response tree that can be navigated by a caller listening and responding to various voice prompts; saving state information associated with the caller's navigation through the voice response system; providing an option for the caller to select between receiving a visual phone menu (VPM) or continuing to listen to the voice response system; receiving a selection of the option to receive the VPM; providing the VPM to a client device including providing state information associated with the caller's navigation through the voice response system prior to the selection; and using the state information when the caller navigates back in the response tree using the VPM.