USER TERMINAL, OPERATOR SERVER, REMOTE SUPPORT METHOD AND USER TERMINAL PROGRAM

摘要

Mutual remote support between users is easily facilitated without troublesome complicated user registration. For user terminals between which remote support is performed and each of which sets a call to be an originator of remote support, a user can use an appropriate supporter user terminal to enable the supporter user terminal to access a supportee user terminal to thereby facilitate setting manipulation and check device (or terminal) status with regard to not only the supportee user terminal but also a supportee device that is communicably connected to the supportee user terminal, by merely selecting the supportee device (or terminal) from an address book stored in the corresponding user terminal.

主权项

1. A user terminal comprising:
a communication unit configured to communicate with an operator terminal; and a controller configured to execute one or more modules comprising: an electronic device detecting module configured to detect at least one electronic device to which the user terminal is connected; an electronic device determining module configured to determine device type information of the detected electronic device; and a remote support module configured to transmit the device type information to the operator terminal, to receive from the operator terminal a remote operation for an electronic device that is selected from among the at least one electronic device by the operator terminal, and to facilitate the remote operation for the selected electronic device.