| 主权项 |
1. A computer implemented method executed by one or more computing devices for customer response management, the method comprising:
collecting, by at least one of the one or more computing devices, at least information from social networking sites wherein the information is at least a post or comment for at least a brand or product; identifying, by at least one of the one or more computing devices, customer among pluralities of authors of the information on the social networking sites; categorizing by at least one of the one or more computing devices, the information into at least a complaint, lead, service request, information request or feedback; analyzing, by at least one of the one or more computing devices, the categorized information; prioritizing, by at least one of the one or more computing devices, the analyzed information; and routing, by at least one of the one or more computing devices, the prioritized information to at least a concerned personnel or a work flow of the Customer Relationship Management (CRM) system for response. |
