| 主权项 |
1. A method comprising:
accessing, by a computer processor of a computing system, a keyword and word mapping database; receiving, by said computer processor, consumer feedback data associated with a product or service, wherein said consumer feedback data comprises feedback data groups, each of the feedback data groups being associated with a data source; dividing, by said computer processor based on word analysis, each said group into a plurality of segments, wherein each segment of each said plurality of segments for each said group is associated with a category of a list of categories; analyzing, by said computer processor executing a psycholinguistic scoring engine with respect to said keyword and word mapping database, each segment of each said plurality of segments for each said group; generating, by said computer processor based on results of said analyzing, a score for each segment of each said plurality of segments for each said group; and generating, by said computer processor, a composite score for each said group based on each said score for each segment of each said plurality of segments for each said group. |
