SYSTEMS AND METHODS FOR ALLOCATION OF TELEPHONY RESOURCES ON-DEMAND

摘要

Organizations may employ private computer networks to enable customers to place a telephone call to customer service agents (CSAs). To maintain high customer service, it may desirable to expand the private computer network's ability to respond to customer calls on-demand. One or more requests for additional telephony resources may be submitted to a telephony resource allocation service in communication with a configurable network service. The telephony resource allocation service may determine telephony resources available for allocation to the private computer network and facilitate communication between the configurable network service and the private computer network. In this manner, additional computer private network extensions executing instances of call distribution services may also be generated and configured. Thus, the capacity of the private computer network to respond to customer calls may be expanded, while the additional private network extensions may manage distribution of calls to the CSAs transmitted over the allocated telephony resources.

主权项

1. A computer-implemented method to increase telephony resources of a user computer network, the computer-implemented method comprising:
as implemented by one or more computing devices including computer-executable instructions:
maintaining telephony resources available to increase existing telephony resources of the user computer network;allocating at least a portion of the telephony resources to the user computer network, wherein the allocated portion is distinct from existing telephony resources of the user computer network;generating a telephony-capable communication link to the user computer network, wherein the telephony-capable communication link enables the user computer network to receive at least one telephone call via the allocated portion of telephony resources without utilization of the existing telephony resources of the user computer network;receiving, via the allocated portion of telephony resources, the at least one telephone call for delivery to the user computer network; anddistributing the at least one telephone call to the user computer network via the generated telephony-capable communication link.