发明名称 |
Method and system for learning call analysis |
摘要 |
A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the end point contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes. |
申请公布号 |
AU2013308637(A1) |
申请公布日期 |
2015.03.05 |
申请号 |
AU20130308637 |
申请日期 |
2013.08.30 |
申请人 |
INTERACTIVE INTELLIGENCE, INC. |
发明人 |
WYSS, FELIX IMMANUEL;TAYLOR, MATTHEW ALAN;VLACK, KEVIN CHARLES |
分类号 |
G10L15/04;H04M1/64 |
主分类号 |
G10L15/04 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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