System and method for applying computational knowledge to device data

摘要

A system and method are provided for acquiring and processing device usage data and applying a computational knowledge thereto for proactively determining customer state, including inferring device usage patterns, and accordingly proposing at least one action, if any, to be undertaken. In particular, computational knowledge represented by a set of rules is applied to the processed device data for analyzing the processed data and describing at least one feature or characteristic relating to the processed data using keywords. A rules database is accessed and at least one rule is selected from a set of rules. The at least one selected rule includes keywords which substantially match the keywords used to describe the feature or characteristic of the processed data. The at least one selected rule is then correlated to at least one proposed action using the rules database. The at least one determined rule and/or at least one proposed action are then outputted.

主权项

1. A method for applying a set of rules to a processed device data corresponding to a device, said method comprising:
identifying, in the processed device data, a trend line comprising a graphical representation of the processed device data, the processed device data including operational and performance related data of the device, and the trend line indicating a state of the device; analyzing the trend line to select at least one selected keyword from a predetermined plurality of keywords that describes at least one feature of the trend line; accessing a rules database storing said set of rules, wherein each rule of the set of rules comprises descriptive textual data that describes at least one trend line feature and a reason for the at least one trend line feature; examining the set of rules to determine at least one rule from the set of rules containing descriptive textual data that includes the at least one selected keyword; identifying a proposed action correlated to the at least one rule, wherein the proposed action is for remedying the state of the device indicated by the trend line; and providing the proposed action to a user associated with the device for determining whether to undertake the proposed action.