| 发明名称 | Systems and methods for protecting information | ||
| 摘要 | Systems and methods for protecting information provided to an agent via a communication network are provided. In this regard, a representative method comprises, receiving information related to a transaction, wherein the information includes video. Additionally, the method includes initiating a recording of the video and identifying visual content in the video that is to be protected. The method further comprises preventing unauthorized access to the visual content during replay of the recording of the video. | ||
| 申请公布号 | US8958557(B2) | 申请公布日期 | 2015.02.17 |
| 申请号 | US201012768194 | 申请日期 | 2010.04.27 |
| 申请人 | Verint Americas Inc. | 发明人 | Watson Joseph;Smith Damian;Barnes Robert John |
| 分类号 | H04L29/06;H04L12/24;G06F21/62;H04L12/66;H04M1/64;H04M1/656;H04M3/523 | 主分类号 | H04L29/06 |
| 代理机构 | Meunier Carlin & Curfman | 代理人 | Meunier Carlin & Curfman |
| 主权项 | 1. A method for protecting recorded content, the method comprising: receiving an information stream from a communication network, wherein the information stream is related to a real-time transaction between an agent and a party, and wherein the information includes video; recording the information stream; determining, by an electronic monitoring system, when during the real-time transaction the agent is expected to be provided with visual content that has been predetermined to be protected; and preventing unauthorized access to the visual content during replay of the recording by stopping the recording during a time in which the visual content that is to be protected is expected to be provided during the transaction and restarting the recording after the time has lapsed such that the visual content is not recorded. | ||
| 地址 | Alpharetta GA US | ||