Method and Apparatus for a Multi I/O Modality Language Independent User-Interaction Platform

摘要

Automated user-machine interaction is gaining attraction in many applications and services. However, implementing and offering smart automated user-machine interaction services still present technical challenges. According to at least one example embodiment, a dialogue manager is configured to handle multiple dialogue applications independent of the language, the input modalities, or output modalities used. The dialogue manager employs generic semantic representation of user-input data. At a step of a dialogue, the dialogue manager determines whether the user-input data is indicative of a new request or a refinement request based on the generic semantic representation and at least one of a maintained state of the dialogue, general knowledge data representing one or more concepts, and data representing history of the dialogue. The dialogue manager then responds to determined user-request with multi-facet output data to a client dialogue application indicating action(s) to be performed.

主权项

1. A method of automatically managing a dialogue with a user, comprising:
transforming, at a dialogue manager, user-input data received from a client dialogue application into a generic semantic representation, the generic semantic representation being independent of a language and an input modality associated with the user-input data; determining, by the dialogue manager, whether the user-input data is indicative of a new request or a refinement request refining one or more previous requests by the user, based on the generic semantic representation and at least one of a maintained state of the dialogue, general knowledge data representing one or more concepts, and data representing history of the dialogue; and sending multi-facet output data, indicative of one or more actions for the client dialogue application to perform, the one or more actions being determined based on a result of said determining whether the generic semantic representation is indicative of a new request or a refinement to a previous request.