SESSION PERSISTENT DATA AND METHOD OF USE THEREOF

摘要

A method of and apparatus for generating, storing and transmitting information relating to a session between an endpoint in an enterprise and an endpoint remote from the enterprise to enable the remote endpoint to contact the enterprise endpoint in a subsequent communications session. The information generated includes, at least, a session identifier identifying the session and the identity of the enterprise endpoint. Advantageously the remote endpoint is also provided with the enterprise communication identity or other means to enable the remote endpoint to associate the session identifier with the enterprise's communication identity.

主权项

1. A method, in a communications network including an enterprise endpoint and a remote endpoint, comprising the steps of:
storing, for a communications session between the enterprise endpoint and the remote endpoint, session information including at least a unique session identifier for the communications session and the identity of the enterprise endpoint; the remote endpoint sending a session request including the session identifier; retrieving the identity of the enterprise endpoint using the session identifier in the session request; setting up a further communications session between the remote endpoint and the enterprise endpoint using the identity of the enterprise endpoint in the session information.