ADVANCED CUSTOMER SUPPORT SERVICES - ADVANCED SUPPORT CLOUD PORTAL

摘要

Administrative tasks and services associated with computer systems are simplified and streamlined with a platform architecture that supports remote administration, development, and deployment of services. A system is configured with a support cloud platform to allow automation of tasks and services and the reuse of components. The platform generates, stores, deploys, executes, and monitors services through their complete life cycle. Services may be designed, made available for deployment, deployed to a customer, executed and monitored using the platform.

主权项

1. A system for deployment and monitoring of a service for a data center comprising:
a gateway, the gateway local to the data center and configured to receive the service for deployment on the data center, the gateway comprising:
a delivery module, the delivery module configured to receive and deploy the service to a target system on the data center;a receptor for capturing and managing the execution of the service; andan event handler for capturing and sorting output data during the execution of the service; a portal configured to communicate with the gateway of the data center via a network, the portal being remote from the data center and configured to transmit the service to the gateway, the portal configured to receive and analyze the output data from the gateway, the portal comprising:
a service module, the service module configured to configure and transmit the service to the gateway and receive the output data from the gateway pertaining to the service;a business intelligence module, the business intelligence module configured to processes and analyze the output data from the service received from the gateway and generate an output data summary; anda user interface, the user interface accessible from the data center via the network, the user interface configurable to generate an indication of a status of the service and the output data summary.