System, Method and Computer Program Product for a Universal Call Capture Device

摘要

A system, method and computer program product records call data, may include, an input couplable to an audio source, memory; network interface; and processor(s), configured to: detect a call, capture digital audio data, and transmit digital audio data over the network interface to a network accessible resource. The apparatus may include processor(s) to record a call, audio (e.g., speaker, etc); and/or any other content such as video/image(s) from webcam; user screen capture (e.g., employee) computing device; environmental sensor data (e.g., temperature, etc.); geo-location information from a device (e.g., GPS); computer usage; electronic communications (e.g., email, etc.); or social networking activities; to provide/transmit activity information to a network cloud to store, or to process (e.g., analysis, or viewing); to make activity information available to: perform any of analyzing, viewing, reporting, training, or alert; to attach a user activity record to IT systems to verify user commitments/verification.

主权项

1. An apparatus comprising:
an input capable of being coupled to a source of telephone audio; a memory for storing data; a network interface capable of transmitting data over a network; and at least one processor, coupled to the input and network adapter, and configured to:
detect a telephone call,capture digital audio data, andtransmit the digital audio data over the network interface to a network accessible resource.