| 发明名称 |
METHODS FOR CALCULATING RETURN ON INVESTMENT FOR A CONTACT CENTER AND DEVICES THEREOF |
| 摘要 |
A method, non-transitory computer readable medium, and account manager device comprises obtaining a plurality of inputs associated with the contact center in response to a request to calculate the return on investment associated with the contact center, wherein the plurality of inputs includes one or more contact center historical data and one or more contact center projected data. At least a part of the obtained one or more contact center historical data is compared against the one or more contact center projected data to identify one or more improvement areas in the contact center. One or more costs to implement the identified one or more improvement areas in the contact center are determined. The return of investment associated to the contact center is determined based on the one or more determined costs. The determined return on investment associated to the contact center is provided. |
| 申请公布号 |
US2014379538(A1) |
申请公布日期 |
2014.12.25 |
| 申请号 |
US201414220525 |
申请日期 |
2014.03.20 |
| 申请人 |
Infosys Limited |
发明人 |
Ryali Venkata Murali Krishna;Radhakkrishnan Sriram;Soleswaran Ramnath |
| 分类号 |
G06Q40/00 |
主分类号 |
G06Q40/00 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for calculating a return on investment, the method comprising:
obtaining by an account manager computing device a plurality of inputs associated with a contact center in response to a request to calculate a return on investment associated with the contact center, wherein the plurality of inputs comprises one or more contact center historical data and one or more contact center projected data; comparing by the account manager computing device at least a part of the obtained one or more contact center historical data against the one or more contact center projected data to identify one or more improvement areas in the contact center; determining by the account manager computing device one or more costs to implement the identified one or more improvement areas in the contact center; determining by the account manager computing device the return of investment associated to the contact center based on the determined costs; and providing by the account manager computing device the determined return on investment associated to the contact center. |
| 地址 |
Bangalore IN |
