发明名称 SYSTEM AND METHOD FOR CONTROLLING LIFESPAN OF INTERACTION REQUESTS
摘要 An apparatus for controlling lifespan of interaction requests includes a processor and a memory, the memory storing instructions that when executed by the processor cause the processor to detect when an interaction request is being initiated for send from a communications appliance, server, or system, activate an interface on the appliance, server, or system for configuring a time to live (TTL) for the interaction request, cause, via the configuration, the interaction request to expire if not answered within the TTL life span, and cause, via the configuration, the TTL constraint applied to the interaction request to be lifted if the interaction is answered within the TTL life span.
申请公布号 US2014372755(A1) 申请公布日期 2014.12.18
申请号 US201414338333 申请日期 2014.07.22
申请人 Genesys Telecommunications Laboratories, Inc. 发明人 Ristock Herbert Willi Artur;Petrovykh Yevgeniy
分类号 H04L12/841;H04L29/06;H04L12/58 主分类号 H04L12/841
代理机构 代理人
主权项 1. An apparatus comprising: a processor; and a memory, the memory storing instructions that when executed by the processor cause the processor to: detect when an interaction request is being initiated for sending from a communications appliance;activate an interface on the appliance for configuring a time to live (TTL) for the interaction request;cause the interaction request to expire if not answered within a time period corresponding to the TTL; andcause lifting of a constraint applied to the interaction request if the interaction is answered within the time period corresponding to the TTL.
地址 Daly City CA US