Networking Method

摘要

There is provided an industrial apparatus of the type used in a product packaging facility arranged to pack one or more products into one or more packs. The apparatus comprises a device configured to perform an operation on at least some of the packs as the packs are transported past the device, a controller arranged to control the apparatus, the controller providing a user interface for the apparatus and a communications link providing bi-directional communication between the controller and a remote device. The controller is configured to receive a command from the user interface indicating a request to initiate a remote support session, initiate the remote support session by establishing a communications session between the controller and the remote device, and receive data from the remote device in the communications session to provide remote support for the apparatus.

主权项

1. Industrial apparatus of the type used in a product packaging facility, the facility being arranged to pack one or more products into one or more packs and the apparatus being arranged to perform an operation on at least one of said packs, the apparatus comprising:
a device configured to perform an operation on at least some of the packs as the packs are transported past the device; a controller arranged to control the apparatus, the controller providing a user interface for the apparatus; a communications link providing bi-directional communication between the controller and a remote device; wherein the controller is configured to: receive a command from the user interface indicating a request to initiate a remote support session; initiate the remote support session by establishing a communications session between the controller and the remote device; and receive data from the remote device in the communications session to provide remote support for the apparatus.