Systems and methods for customer contact

摘要

A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

主权项

1. A system for coordinating contact between a user and a service agent, the system comprising:
a data store configured to temporarily store service agent information for a first period of time; a computing system, comprising one or more processors, in communication with the data store, wherein the computing system is configured to:
receive a first request for service agent information from a first user;generate a response to the first request based on service agent information associated with and received from one or more service agents;temporarily store at least part of the service agent information in the data store for the first period of time;receive a second request for the service agent information from a second user during the first period of time; andobtain the service agent information from the data store when the second request is received within the first period of time.