COMPUTERIZED SYSTEMS AND COMPUTER-IMPLEMENTED METHODS RELATED TO BUSINESS PROCESSES AND IMPROVEMENTS THEREOF

摘要

System for automating a business process, the system comprising at least one processing unit, a data storage unit and a memory unit, the processing unit executing a set of computer-readable instructions implementing a method comprising: receiving data associated with the business process from an agent or by means of a data upload and storing the received data; determining whether a process instance corresponding to the input data has already been run, and, if not, initiating a business process instance; executing the business process instance according to a visual definition specified by the user; determining whether the business process requires a voice communication with a customer and, if so, initiating a voice communication connection between an agent and the customer; and determining whether the business process requires a message to be sent to the customer and, if so, automatically generating the message and sending the generated message to the customer.

主权项

1. A computerized system for automating a business process, the computerized system comprising at least one processing unit, a data storage unit and a memory unit, the at least one processing unit executing a set of computer-readable instructions implementing a method comprising:
a. receiving data associated with the business process from an agent or by means of a data upload and storing the received data in the data storage unit; b. determining whether a business process instance corresponding to the received data has already been run, and, if not, initiating the business process instance and passing the received data to the initiated business process instance; c. executing the business process instance according to a visual definition of the business process specified by the user; d. determining whether the business process requires a voice communication with a customer and, if so, initiating a voice communication connection between an agent and the customer; and e. determining whether the business process requires a message to be sent to the customer and, if so, automatically generating the message and sending the generated message to the customer.