Communication using delegates, such as delegates specified in an email or scheduling application

摘要

A facility allows for automatic delegation of incoming real-time communications based on a delegation scheme. The delegation scheme may be rules-based and may be applied to a single real-time communication channel or multiple communication channels, including both real-time and non-real-time communication channels. The delegate information may include rules that indicate under what circumstances a communication should be rerouted, which delegate the communication should be rerouted to, and whether other associated actions should be taken in connection with the rerouting (or lack thereof). In some cases, the context of the incoming communication may play a role in how or whether a communication is rerouted to a delegate.

主权项

1. A computer-readable storage medium storing computer-executable instructions for controlling a computing system to determine whether to send an incoming communication addressed to a recipient to a delegate of the recipient, the computer-executable instructions comprising:
a component that publishes presence information of the recipient, the presence information indicating that the recipient is online via a delegate when the recipient is currently offline but at least one delegate of the recipient is online; and a component that, when the published presence information indicates that the recipient is online via a delegate and an incoming communication is received that is addressed to the recipient, sends the incoming communication to a delegate of the recipient.