REAL TIME ORDER AND ACTIVATION PROCESSING SYSTEM

摘要

Methods and systems are provided for utilizing interactive UI dialogs to resolve issues that may arise during the real-time ordering and activation of wireless products and services while a user is engaged during their session. The interactive UI dialogs may provide a customer with an opportunity to provide information, make decisions or trigger additional steps during the real time order.

主权项

1. A computer-implemented method for providing an interactive real time wireless carrier approval and ordering program for wireless products and services, the method comprising the computer-implemented steps of:
receiving an order with an indication of a selected wireless product from a database of available wireless products; validating the order with one or more validation routines; transmitting the validated order to one or more systems for processing; generating an interactive dialog if the validated order encounters a condition that requires input from a customer during the automated processing; providing the interactive dialog to a dynamic user interface; receiving the customer input via the interactive dialog; andtransmitting the customer input continuously to the one or more systems for additional processing, wherein, the customer is engaged during the method.