Method and system for providing interactive flow chart elements

摘要

Exemplary embodiments include methods and systems for diagnosing and/or analyzing one or more service problems including an acquire module configured to acquire one or more interactive flow chart methods to diagnose one or more service problems, wherein each of the one or more interactive flow chart methods comprises one or more method steps. Also, the system may include an analytical module configured to provide a first method step of the one or more interactive flow chart methods to a user and provide a second method step of the one or more interactive flow chart methods based at least in part on a user feedback to the first method step; and a presentation module configured to display a diagnostic report of the one or more service problems.

主权项

1. A server system comprising:
a processor; and a memory comprising computer-readable instructions which when executed by the processor cause the processor to perform the steps comprising: receiving input, from a user, regarding one or more service problems; acquiring one or more interactive flow chart methods in order to diagnose one or more service problems, wherein the interactive flow chart methods comprise one or more method steps; presenting the one or more interactive flow chart methods to the user; providing at least one of an index and a table of the one or more interactive flow chart methods from which the one or more interactive flow chart methods can be selected; receiving a selection of one of the one or more interactive flow chart methods; analyzing the selection to determine a first method step of the interactive flow chart method; presenting the first method step to the user; receiving one or more feedbacks from the user based at least in part on the first method step, the one or more feedbacks comprising at least one of: a request from the user or a command from the user; determining a relationship between the first method step and a second method step of the interactive flow chart based on the one or more feedbacks comprising at least one of: a determined relationship and a modified relationship, wherein the modified relationship is modified from a determined relationship based at least on the command from the user; upon determining the determined relationship, retrieving the second method step based at least in part on the one or more feedbacks; upon determining the modified relationship, acquiring the second method step based at least in part on the one or more feedbacks; and generating a diagnostic report of the one or more service problems based at least in part on the selection and the determination.